Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. on 15-01-2023 17:19. Apple Fitness+ is free for 3 months, then £9. By Phone: Get in touch on 0800 952 2302. The Collections Agent role is open to everyone - simple. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. In response to Steven_L. Volt. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Virgin Media recycle kit usually comes with a letter. By Email: To download the relevant forms, please see visit our Help pages. Registration is fast, simple and absolutely free so please join our community. For service in Cantonese or Mandarin. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. 10. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. I get no refund, no apology. Today I have had a text and an email saying I haven't returned the kit. 22 received an email from virgin media and medallia confirming it had been received, that it wo. Having read some of the posts on this forum I am worried that this is. Find out more. If there are you can book an engineer online too. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Tanmoy. Oct 2021 - Present2 years 1 month. So Virgin swapped to postal collections only. Make a payment. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. We know things can happen, and we're here to help put things right. Proper breaks; 7. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Are thou looking to cancel our Virgin Media account? Use our contract cancellation guide fork view queries relating to leaving Virgin Media. The equipment is provided for use by residential customers and are for residential, non-commercial use only. Mon-Sat 9am-5pm. Since being taken over by an american company, not longer any loyalty to employees, lots of people leaving due to job satisfaction decline, but company does not seem to care. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. com) to arrange an appointment for our collection team to come round and pick it up. Make sure you enclose a covering letter which includes your account number and details of the items returned including the serial number of the equipment. You can also use Parcel Motel to return your equipment, you will be able to. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . Peel off this label sticker and place. I ordered and paid the initial fee for a contract with Virgin Media Broadband. Hi all - Looking to get a 2nd TV 360 box. Apologies for any inconvenience. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Joining in. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. 99 annually. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. co. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. “In 2020, we refurbished and reused 1. Mon-Sat 9am-5pm. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Struggling to pay. 1 ACCEPTED SOLUTION. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). There are separate links for broadband and mobile. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. question now is about return equipment. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Media’s website. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Final payment in Collections. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. For more info on what equipment needs returning to us see here. Introducing the My Virgin Media app . uk. so i obviously refused that and went onto the 2nd person, they told me that £31. Virgin Mobile - Other legal stuff from 17 June 2022. com) to arrange an appointment for our collection team to come round and pick it up. They have been chasing payment directly and through 3 debt collection agencies. You may choose to receive a paper bill instead. So is this legite thank youEquipment not received. It's easy to find the help you need for your broadband, home phone and mobile account on the go. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. uk) to request they correct the data wrongly indicating equipment. We would like to show you a description here but the site won’t allow us. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. I was at the store where I bought it and they told me to call the virgin media support team. 50) and extra HD box worth £6. My role is to support apprentices throughout their journey from start to finish and beyond ensuring. The offer can be redeemed on your iPhone. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. LONDON. You can ret. Equipment Collections Representative Virgin Media. Hi. You’ll be provided a set number of homes to. Virgin Media 3. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. on 26-12-2022 00:50. Options. the enevolope they send is free. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. the job is easy. 10. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Wrong equipment sent for hub 5. m. lobat. If you return the packaging using the returns label all will be fine, you will not require any further emails regarding this. They said it should be 30 days to return so basically I have the entire month of Feb. In addition, we’re constantly working to minimise the packaging materials that we use in order to be compliant to the Packaging (Essential Requirements) Regulations 2015. on 19-01-2022 12:56. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. <br>Carrying out quality audits on previous installs and also live audits on technicians, van audits, site audits , ladder. They’re super knowledgeable on all our products and services. Today I have received a letter from debt company bpo collections asking for £20. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. I closed my original virgin media account in late February 2022 approximately. com, the worlds largest job site. You’ll also find straightforward tests that’ll check for faults on your own phone line. DomesticVery Insightful Person. Gave VM 30 days notice to terminate on 7 March. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. To get the full benefit of both, I would like to relocate them to another room. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Installing new equipment, such as a new router or set-top box. Skip to main content Accessibility Help . Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Full disconnection - Removing all of your services and closing your account. Chances are they'll flunk handling the complaint, but then you. com, the worlds largest job site. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Options. Is it easy to cancel Virgin Media? Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. uk. Sign in . Telling me I need to return my Hub to avoid having a £40 charge on my account. QuickStart, set up and connections. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. Our head office sites. I want the equipment to be delivered to my current address as no one lives at the new home, and specifically had this agreed when taking out the contract. on 31-01-2023 17:59. Not much development opportunity within collections, but can gain experience which you can take elsewhere. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. The equipment was a Virgin Media Hub 3 and the technician was here on the 3rd February to install a new one and take the old one away. Virgin Media Quickstart set up. Our VAT number is 591819014. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Early Disconnection Fees- PAYM & SIM Only Contract. Completed Level. Connect25-4022. Dave. All Rights ReservedSee what you can do. After that, it’s just £3 per month (or £30 a year). I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. New around here? Check out the do's and don'ts, in our Community. Search job titles. Equipment collection . Virgin Media is a telecommunications company. Joining in. com to arrange an early pick up of the equipment. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. Any remaining balance will be applied to subsequent bills until the credit is used. Our Products. customer collections virgin media jobs. 5203876. What until Watch ; Switching ; Virgin Media and O2 ; Help. Virgin Phone Switchover. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. In a single year our connectivity: Supports 708 million credit and debit card transactions. equipment, enabling us to save space on our fleet. Gateshead. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. Their Resolution Team emailed me in Dec22, gave me a complaint number and. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. £35 setup fee applies*. on 30-10-2022 08:03. Cons. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. I can just manage the internet. This is 17. The Virgin Media management team includes Lutz Schueler (Chief Executive Officer), Campbell Scott (VP of Strategy), and Abid Khan (Vice President IT Strategy, Architecture and Data) . can be some cliques in places but for the most part it wasn;t too bad. Broadband. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Or stream, control and manage. Volt. on 07-05-2023 08:56. Customers can return. I'm sick of waiting for these to be collected and they are gathering dust. Understanding your Virgin Media bill. etc. Many thanks,Sorry to hear that you're not able to find your door step collection date. This depends on the equipment you want to recycle. Bradford. Step 2. 1800 941 114. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Step 2: Label your package. . Chris. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. 0k per year. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. 1% worse than the company average rating for salary and benefits. In this. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. Skip to main content Accessibility Helped . Various cable mediums are used in modern systems to transmit data. We do initially offer an appointment when we get in touch via text. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Communication with VM was pretty mich impossible, I never received a reply mail or letter to any of this, but luckily the collect+ tracking. View company reviews & ratings. Unlocks superfast broadband in 500,000 buildings. SpeedYou can then easily manage your appointment online if you need to make changes. Three hours later I'm still waiting. Resolved “sms message received about winning money” Resolved “Credit limit” Resolved “Horrible cservices. Equipment Collections Representative. What to Watch ; Switching ; Virgin Media and O2 ;Build the ideal Virgin Media package for your unique needs. Equipment Collections Representative Virgin Media. If VM's equipment is making high pitched noises and buzzing noises, it sounds as if you might have faulty VM equipment. It is usually a mail returns bag or a plain flat-pack returns box. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. For collection of equipment under WEEE please click here for more information. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. All customers need to do is contact Virgin Media to arrange the return. If you don't pay that bill then it's just like any other bill from any other company. Read a summary of the Virgin Media Ireland terms and conditions here. Although I moved recently I've already returned the old equipment. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. View the job description, responsibilities and qualifications for this position. View the job description, responsibilities and qualifications for this position. For more information, check out. Final payment in Collections. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Drop us an email at the relevant address above with your business name and company. Excludes broadband faults and broadband network outages. 1800 941 114. Our Products. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. As subject. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. happyhippo207 • 3 yr. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. 0k per year. Debt collectors for no debt. We deliver over 140,000 home visits annually in the Republic of. They provide telephone, television and internet services. The other side of your role includes re-contracting existing customers. Home Phone. . Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media recycle kit usually comes with a letter. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. The Collections Agent role is open to everyone - simple. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. 1. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. About Virgin Media. This message will be available via the red bar at the top of the page. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . Phoned to chase, 45 minutes trying to get someone to make sense. Virgin Media customers can return their equipment for free. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. on 19-10-2021 15:13. All Virgin Media equipment, except the Stream product, require co-ax connection. on 22-09-2022 11:27. Early Disconnection Fees- PAYM & SIM Only Contract. QuickStart, set up and connections. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. They definitely haven't called. Step 3 - Label the box – a letter came with the. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. If we do, we’ll either text or email you (from [email protected] a nice wee collection of hubs here, would a nice forum team member help in sending out the return packaging for 2 separate old accounts here please. You should receive an email confirming the returns though 🙂. It’s the fastest sport on Earth – and it’s back for 2023! Formula One returns with the Bahrain Grand Prix, taking place at Sakhir’s International Circuit on Sunday 5 March. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Research salary, company info, career paths, and top skills for Equipment Collections Representative Make a payment in My Virgin Media. Early Disconnection Fees - Classic contracts. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. 99/month or £79. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Starter Collection Virgin Media Collections provide one of the U. We do initially offer an appointment when we get in touch via text. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. TV on the go. Once the equipment is returned to us, you'll be refunded the. We would like to show you a description here but the site won’t allow us. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. Home. Regional Customer Premise Equipment Collections Manager Job at Virgin Media – Sutton Function: Customer Contact Closing Date:27/01/2023 As a Regional Customer Premise Equipment Collections Manager, you’ll manage daily operations of collection team within designated areas, driving returns of CPE from disconnected customers. Sign in or register . Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 0 Kudos. From £ 38 a month. Were you given a time slot for the collection?Re: How long should I wait for an equipment returns request. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. My son gave me authority to deal with this on his behalf. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. . Virgin Media is a telecommunications company. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. When you place your order, we'll let you know. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. On this letter, there is a label sticker. If you cancel during your minimum term an early disconnection fee will apply. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully charging you for failure to return. To return your equipment, simply click the link and follow the instructions. Are them looking to cancels your Virgin Media account? Use ours contract cancellation guide used all demands relationship to leaving Virgin Media. The best way to cancel Virgin Media is over the phone. Pay not so good for. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. If we can’t collect it, we’ll send you our free postal returns packaging. Quickstart is the quickest and easiest way to setup our services. the property has had VM before, you may just get a Quickstart kit delivered. collections team manager at Virgin Media West Midlands, England, United Kingdom. Can I request a disconnection online? Yes you can. Only members can see who's in the group and what they post. Home. The equipment must be in its original box, with all relevant accessories and paperwork included. Now not replying to my emails or live messages. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Step 3 - Label the box – a letter came with the. Thank you for your post and welcome back to our community forums. They provide telephone, television and internet services. on 12-11-2022 09:30. If we do, we’ll either text or email you (from noreply@contactengine.